Privacy Policy

Last updated: 6 October 2026

At Prakriti Sathi, we believe the things you bring into your home should be made with care, and that includes the way we handle your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit or shop at prakritisathi.com (the "Site").

By using our Site or placing an order, you agree to the practices described here. This policy is written in line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023 of India.

1. Who We Are

Prakriti Sathi ("we", "us", "our") is a seller of handcrafted bamboo, clay and handloom products, based in Baner, Pune, India. You can reach us at info@prakritisathi.com or +91 92097 48294.

2. Information We Collect

Information you give us

  • Name, email address and phone number
  • Billing and shipping address
  • Order details and purchase history
  • Messages you send us through the contact form, email, phone or social media
  • Your email address if you subscribe to our newsletter
  • Account details, if you create an account on the Site

Information collected automatically

  • Device and browser type, IP address and approximate location
  • Pages viewed, products browsed, time spent and the website you came from
  • Cookies and similar technologies (see Section 6)

Payment information

We do not store your card, UPI or net banking details. Payments are handled by secure third-party payment providers, who process your payment information under their own security standards and privacy policies.

3. How We Use Your Information

  • To process and deliver your orders, and send order updates
  • To handle returns, refunds, exchanges and customer support
  • To manage your account and respond to your queries
  • To send newsletters, offers and updates, only where you have chosen to receive them
  • To improve our Site, products and shopping experience
  • To prevent fraud and keep our Site secure
  • To comply with legal, tax and accounting obligations

4. Legal Basis for Processing

We process your personal data when you have given us your consent, when it is necessary to fulfil your order, or when we are required to do so by law. You may withdraw your consent at any time (see Section 9).

5. Who We Share Information With

We do not sell your personal information. We share it only with trusted partners who help us run our business, and only as much as they need to do their job:

  • E-commerce platform: our store is hosted on Shopify, which stores and processes order and customer data on our behalf.
  • Payment providers: to securely process your payments.
  • Shipping and logistics partners: to deliver your orders to your address.
  • Marketing and analytics tools: such as email, advertising and website analytics services, to understand how our Site is used and to reach people who may like our products.
  • Authorities: where we are legally required to disclose information, or to protect our rights, customers or Site.

Some of these service providers may store or process data outside India. We choose providers that maintain reasonable security standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how visitors use the Site and measure our marketing. You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the Site work, including checkout.

7. How Long We Keep Your Information

We keep your personal information only for as long as needed to fulfil the purposes described in this policy, including meeting legal, tax, accounting and dispute resolution requirements. When it is no longer needed, we delete or anonymise it.

8. How We Protect Your Information

We use reasonable technical and organisational safeguards, including secure (HTTPS) connections and access controls, to protect your information from unauthorised access, loss or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Rights and Choices

Subject to applicable law, you may:

  • Ask to access the personal information we hold about you
  • Ask us to correct information that is inaccurate or incomplete
  • Ask us to delete your personal information
  • Withdraw your consent to processing, including marketing communications
  • Raise a grievance about how your data has been handled

To use any of these rights, email us at info@prakritisathi.com. We may need to verify your identity first, and we will respond within a reasonable time. You can unsubscribe from marketing emails at any time using the "unsubscribe" link in any email we send.

10. Children's Privacy

Our Site is not intended for children under 18, and we do not knowingly collect personal information from them. If you believe a child has given us their information, please contact us and we will delete it.

11. Third-Party Links

Our Site may link to other websites, including our social media pages on Instagram, Facebook, YouTube and Pinterest. We are not responsible for the privacy practices of these sites, and we encourage you to read their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Please review it occasionally to stay informed.

13. Contact Us

If you have questions, concerns or complaints about this policy or your personal information, please write to us:

Prakriti Sathi
Baner, Pune, India
Email: info@prakritisathi.com
Phone: +91 92097 48294