Shipping Policy

Last updated: 6 October 2026

Every Prakriti Sathi piece is made by hand, packed with care and sent to you with the hope that it feels like a little piece of nature arriving at your door. This policy explains how and when your order will reach you.

1. Where We Ship

We currently ship across India to most serviceable pin codes. If we are unable to deliver to your pin code, you will be informed at checkout or soon after you place your order, and you will receive a full refund. We do not currently offer international shipping.

2. Order Processing Time

  • Ready-to-ship orders are usually processed and dispatched within 2 to 4 business days of payment confirmation.
  • Some products, such as larger furniture, curtains, or items made to order, may need extra time to craft. Where this applies, the expected timeline will be shown on the product page or shared with you after you order.
  • Orders are not processed or shipped on Sundays or public holidays.
  • During festive seasons and sale periods, processing may take a little longer.

3. Estimated Delivery Time

After dispatch, delivery typically takes 4 to 8 business days, depending on your location. Metro cities are often quicker, while remote or hard-to-reach areas may take longer.

These timelines are estimates, not guarantees. Delays caused by weather, strikes, local restrictions or courier issues are beyond our control, but we will do our best to keep you informed.

4. Shipping Charges

Shipping charges, where applicable, are calculated based on your delivery location and the weight and size of your order, and are shown clearly at checkout before you pay. Any free shipping offers will be mentioned on our Site and apply only to the conditions stated in the offer.

5. Order Tracking

Once your order is dispatched, we will send you a confirmation email or message with tracking details. You can use these to follow your parcel on our courier partner's website. If you do not receive tracking details within the expected processing time, please contact us.

6. Careful Packaging

Clay, bamboo and handloom products need gentle handling. We pack fragile items with protective materials, and wherever possible we choose recyclable and eco-friendly packaging that fits our values. Small items from the same order may sometimes arrive in separate packages or on different days.

7. Delivery Address and Contact Details

  • Please check that your address, pin code and phone number are complete and correct before placing your order.
  • We are not responsible for delays or non-delivery caused by an incorrect or incomplete address.
  • If you notice a mistake, contact us as soon as possible. We can update the address only if the order has not yet been dispatched.
  • If a parcel is returned to us because of a wrong address or because it was not accepted, re-shipping charges may apply.

8. Delivery Attempts

Our courier partners will usually make multiple delivery attempts. If delivery fails because you were unreachable or refused the parcel, the order may be returned to us. In that case, we will contact you to arrange re-delivery, which may involve additional shipping charges, or to cancel the order. Refunds for such cancellations may exclude the original shipping cost.

9. Damaged or Lost Parcels

  • Please inspect your parcel when it arrives. If the outer packaging looks damaged, we recommend recording a video while opening it.
  • If your product arrives damaged, or the wrong item is delivered, contact us within 48 hours of delivery with photos or video so we can resolve it. Please see our Return & Refund Policy for details.
  • If your parcel appears to be lost or shows no tracking movement for an extended time, contact us and we will investigate with the courier and either re-send your order or refund you.

10. Customs, Taxes and Duties

Prices shown on our Site include applicable taxes unless stated otherwise. As we ship only within India, no customs duties apply.

11. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with a new "Last updated" date.

12. Contact Us

For questions about your shipment or delivery, please write to us:

Prakriti Sathi
Baner, Pune, India
Email: info@prakritisathi.com
Phone: +91 92097 48294